Maria Andersson Brandt

Welcomed clients and visitors in a professional and trustworthy manner. Handled incoming calls and emails, as well as meeting room reservations and orders for office supplies. Managed sensitive client information and documentation with the highest level of confidentiality in our computer systems.

Interacted through email and phone with both Norwegian and Swedish customers to advice and sell our products and followed up afterward. Improved and handled logistics and claims to increase customer satisfaction. Initiated and wrote SEO texts and FAQs to enhance customer experience.

Translated and proofread product texts, blog posts, SEO texts and newsletters from Danish and English into Swedish. Localized content in order to ensure it suited the Swedish market. Researched competitors and trends in Sweden for the market and product department.

Communicated via email and phone with Ecolab’s B2B customers and their sales reps handling orders, stock availability and logistic questions using SAP. Advised customers about Ecolab’s different products to match their needs in order to enhance customer satisfaction. Collaborated with both logistic and invoice department to improve customer relations.

Onboarded Norwegian customers when American Express launched a new card in Norway. Supported and guided customers regarding the new benefits and tech questions.

Assisted the customers through their whole journey from advising and selling our products via email and phone to coordinating the order flow and invoicing, making sure customer got their delivery accurately and promptly. Managed and updated information in our CRM system. Created learning materials so everyone had the same knowledge.