Jes Mandrup

Strengthened product flow, clarity, and cross-team collaboration. Introduced a Business Owner cadence and value-based prioritisation to improve product discovery, focus, and outcomes. Clarified Scrum accountabilities and strengthened alignment between Product Owner and business. Improved refinement from task slicing to value-based decomposition using GenAI. Improved delivery reliability by tightening scope, reducing WIP, and strengthening refinement. Shifted collaboration from push to pull, improving decision flow. Brought ecosystem thinking and practical risk management into Scrum. Created cross-functional learning spaces (IDGs) and delivered workshop formats. Supported developers in establishing a cross-division learning space. Applied agile theory pragmatically to solve concrete team and stakeholder challenges. Led with calm, trust-building leadership with strong focus on team wellbeing through active listening and 1:1-style support.

Scrum Master for two hardware teams developing future pump designs and maintaining existing products. Focused on strengthening product collaboration, technical clarity, and cross-functional learning. Facilitated alignment across hardware, electronics, software, and business stakeholders. Strengthened sensemaking and decision-making through workshops and consent-based decisions. Engaged in a cross-Grundfos workgroup on Inner Development Goals (IDGs). Designed and facilitated Open Space/Liberating Structures forums. Contributed to the Innovation Truck Tour across Europe. Created structure and clarity fast by tailoring working rhythms for engineers. Challenged waterfall habits with persistence and empathy. Facilitated team-owned capability building using Lean skills-matrix thinking. Introduced consent-based decision-making to make sprint goals clearer. Liberated developers by enforcing meeting-critical culture.

Primary focus on maintaining a model for personal and professional development of Scrum Masters. Established stronger collaboration and knowledge sharing across Scrum Masters. Brought practical experiments and facilitation formats into the Scrum Master community to strengthen continuous improvement. Helped peers translate agile theory into concrete practices that solved real team and stakeholder challenges.

Scrum Master for a full-stack digital product team focused on reducing energy consumption through smarter pump operation and building zones in district heating networks using IoT devices. Formed an empowered product team using Scrum@Scale structures (EAT/EMS). Established a Customer Tribe and a 32-person product ecosystem. Formed a customer service team across Customer Success, Sales, Support, and Commissioning. Supported the Product Owner with product vision, discovery, and prioritisation. Used OKR to support strategic initiatives. Applied effectuation principles to strengthen experimentation and value focus. Drove customer engagement through webinars. Onboarded new members based on Personal Identity Socialization concept. Introduced post-mortems to accelerate incident response.

Scrum Master for distributed and local teams during a major technical split and cloud migration (OpenShift). Helped teams navigate dependencies and build a more modular setup. Supported teams in splitting the tech stack during the company separation. Strengthened collaboration in distributed teams across Aarhus and remote locations. Supported adoption of cloud-based development practices (OpenShift).

Scrum Master for a healthcare software company where the team struggled to deliver new features and predictable value. Reintroduced Scrum and re-established a clear product heartbeat to stabilise delivery. Worked closely with the Product Owner on vision, prioritisation, and flow. Improved transparency and predictability. Acted as Software Architect to simplify the stack (Domain Driven Design, Microservices, Azure Cloud). Strengthened DevOps culture and enabled continuous deployment. Built team cohesion and identity through facilitation and retrospectives. Increased product roadmap velocity. Developed people through structured 1:1s and continuous feedback. Customer quote: "During the last two months you delivered more functionality than in the previous two years."

Senior Consultant and Scrum Master for distributed teams across Aarhus and Russia. Focused on strengthening team culture, onboarding, and delivery practices. Supported multiple teams in a distributed setup through clear working agreements. Made core values explicit to increase alignment. Contributed to recruitment and onboarding based on values (later copied by a major manufacturing company's digital division). Developed people through structured 1:1s and growth conversations. Introduced new facilitation formats including practical risk management in Sprint Planning. Nominated as "Minister for Culture" due to impact on collaboration and ways of working. Onboarded new members based on Personal Identity Socialization.

Proxy Product Owner for two major products: Action Pilot (employee engagement follow-up) and Ennova Analyst (large-scale data processing, segmentation, and reporting). Translated complex customer needs into prioritised product direction. Clarified scope and value while collaborating closely with stakeholders and developers. Improved product transparency and helped teams make better technical and business decisions.

Scrum Master in a context where Scrum was newly introduced. Supported the shift from ad-hoc development to a more value-driven and transparent way of working. Translated complex customer needs into prioritised product direction and a clear roadmap. Clarified scope and value in close collaboration with stakeholders and developers. Improved product transparency and supported better technical and business decisions. Bridged business needs and technical reality to keep delivery focused on user value.

Introduced Scrum at the company and combined technical architecture work with team leadership in a complex hardware-software environment. Led the first Scrum implementation to improve transparency, collaboration, and delivery rhythm. Designed and delivered the software architecture in a complex hardware-software environment (meter communication via modem). Architected a messaging/event-sourcing data flow to improve scalability and robustness. Delivered service engineer solutions (back-office + PDA) that improved field usability and operational efficiency.

Developed student administration systems, self-service solutions, and tools for students with reading difficulties (e.g., dyslexia) in the education sector. Discovered and delivered end-to-end solutions supporting educational institutions' digital transformation. Worked in empowered teams contributing to a strong delivery culture. Played a key role in one of the first agile projects in the Aarhus area. Helped customers and teams understand requirements, value, and technical possibilities. Took on increasing responsibility over time.