Build Relational Ecosystems to Coordinate Amidst Uncertainty

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Ina Sebastian reads MIT CISR's May 2022 research briefing, which she co-authored with Jody Hoffer Gittell. See the text version and related content at https://cisr.mit.edu/publication/2022_0501_RelationalEcosystems_SebastianGittell. Abstract: Increasingly, companies partner across industries and sectors in new ways to solve complex challenges with innovative digital solutions. But the leaders of such ecosystem collaborations face two coordination challenges: uncertainty and interdependence. In this research briefing, we describe three managerial levers that can help ecosystem leaders coordinate ecosystem collaborations effectively by strengthening relationships and communication. We then describe the industry collaboration to create the New Payments Platform (NPP) in Australia and illustrate each lever using examples from the case.